Why did you choose to work at Sentra, and when did you join?
I joined Sentra in early 2022, after 10 years in the IDF’s intelligence corps. I was considering my options and wanted my next job to feel like more than just that - a family. I’ve known some of Sentra’s leadership team for a long time and quickly fell in love with the rest of the company as I got to know them. Being surrounded by inspiring and caring people everyday reassures me that I made the right decision.
What is your role and what are your responsibilities?
I am the Director of Customer Success, which means I help our customers achieve business outcomes by using Sentra. I’m in charge of the entire customer lifecycle from onboarding through adoption and retention. I maintain close relationships with our customers and work to make them successful, helping them navigate our product, get support and special services, and propose feature requests. I also help them increase engagement internally and present Sentra’s value and usage with stakeholders in their organization.
What advice do you have for people getting started in your field?
Learn - ask questions, read blogs, listen to podcasts. Try - come up with ideas and adapt quickly based on their success. Share - talk to people at your company and make them part of the journey, as most of your coworkers who don’t have direct customer interface strive to get feedback from people using the product. Care - look at situations from the perspective of the customer, develop an authentic relationship with them, and prioritize them over anything else.
What’s the best thing about working at Sentra?
The people - Sentra’s culture is simultaneously super friendly and challenging. I learn new things every day, but I also enjoy my time and connections with my coworkers. I feel empowered and trusted, but also feel like I can always find someone to help me out when I need support or guidance. People admit their mistakes but also share their achievements. That’s the atmosphere that makes me excited to wake up every morning and do my best.
Can you tell me something surprising you discovered while working at Sentra?
Time zone differences are hard! I moved to California where I am in a different time zone than most of Sentra’s employees. As a result, I am always trying to find creative ways to stay in touch and updated and to maintain personal and professional relationships. I’m learning to adjust and align my work days accordingly, but it’s definitely one of the hardest aspects of my role.
If you could live anywhere in the world, where would you choose and why?
Probably New York City or a major city on the east coast, to enjoy good culture, diversity, food, and staying close to friends and family. I love big cities and to feel connected when I’m surrounded by people, services, and technology.
What's on your professional 'bucket list' that you'd like to accomplish in the next 5-10 years?
I don’t know about 10 years, but I would like to grow Sentra’s Customer Success department to “auto-pilot mode,” where all the different components work seamlessly at scale. I also want to create a DSPM community where customers and stakeholders can collaborate and share their knowledge and experience to help each other.
